McDonald's SM North Edsa

This McDonald's chain is modern by using machines in ordering. They also have a cashier but you need to input your order in the machine and proceed to the counter after.

I noticed that they have a lot of tables and chairs to be occupied. They have their own take out counters aside from the counters inside the dine.

Service is quite slow because of the high volume of customers and low headcount of the employees, we tend to wait 40mins for our orders to be served.

The food is the same as the other branches.

Unfortunately during our visit, there were no forks and it was not easy for us to ea…

The location has a POS system for customers. The place is jam packed every morning so make sure to have patience to fall in line. They have a self service gravy station as well.

The place looks okay, a lot of tables available. The staff were hardworking.

Very high traffic store. I guess it works if it’s a light day, or you have a craving that just needs to be catered to or something like that. The lines are long and there is a bottle neck at the claiming counter. Well, there’s a bottle neck everywhere in that store - when you get in - there’s only 2 of those order your food machines so when it’s a busy time, expect to take XX minutes. Then line up for the cashiers to pay, perhaps another XX minutes. Then wait for your number to flash on the screen and then wait for a service crew member to hand you your food.

By the way, because they stopped…

I asked for service water when I ordered at the cashier. They didn't give me one, I asked the server for one, she didn't give me one. I know being a server is tiring but please be considerate to solo customers/diner like me. As much as possible I get the water by myself when dining out, but I had so much stuff with me this time!

Shop is kept clean and neat specially during the pandemic. Ordering system both offers over the counter (traditional ordering) or an LED screen kiosk where you can place orders and card payments by yourself. Once you place your orders a reciept will be given with your order number and you just need to look and the designated led screen to monitor the status of your ordered items and pick it up at the counter once your number has been highlighted. Though besides this improved system, I really find this branch with too much lag kn how they make your orders. The word fast from FASTFOOD is nowher…